Refund & Privacy Policy

Refund Policy

Order cancellations

You can cancel your order any time before it ships, free of charge. Just reply to your order confirmation email or contact us through the Contact page with your order reference number.

Faulty or damaged games

If your Money Mayhem game arrives damaged, missing pieces, or with a manufacturing fault, contact us within 14 days of delivery with your order reference and a photo of the issue. We'll send a replacement or a full refund, whichever you prefer.

Change of mind

Since each game is made to order, we don't offer refunds for change of mind once an order has shipped. If it hasn't shipped yet, see "Order cancellations" above.

How refunds are paid

Refunds are paid back to the same NZ bank account the original payment came from, within 5 business days of the refund being approved.

Privacy Policy

We only ask for the information we need to take orders, deliver games, and answer messages.

What we ask for

If you order a game, we ask for your name, email, phone number, and delivery address. If you contact us, we receive the details and message you send.

Why we need it

• To prepare and deliver your order
• To send your invoice and order updates
• To answer your questions
• To learn from feedback about the game

Keeping it safe

We keep your information secure and only for as long as we need it to complete your order, answer your message, and keep our business records.

Sharing

We do not sell your information. We only share it with services that help us run the website, send emails, or deliver your game.

Your information

You can ask us what information we have about you. You can also ask us to fix or remove it. Just send us a message through the Contact page.

Cookies

We do not use cookies to track you or show you ads.